View a selection of summaries of all published articles in the Archives – includes URL links to online articles. To reproduce any article or obtain a copy please contact us.
Congratulations! You’ve just won a spot on television’s newest reality show – The E-Commerce Block – using online tools to renovate your website. However, like other financial institutions (“contestants”), you soon realise that there’s more to increasing traffic than a simple make-over.
Users want more than mere “window-dressing”. They want clarity, not confusion. But are they getting it?
At first glance FSR requirements appear to place impediments or obstacles to those financial institutions that provide only online products.
Will these institutions now have to establish hybrid “face-to-face/ virtual” relationship interaction with their online customers? One that neither the provider nor the customer wants?
